Privacy Policy
We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data.
Last Updated: May 9, 2026
Introduction
Welcome to ExamShala's Privacy Policy. This policy describes how ExamShala ('we', 'our', or 'us') collects, uses, shares, and protects personal information when you use our website (www.examshala.in) and services. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect several types of information from and about users of our website, including information:
- Account details such as name, email address, phone number, avatar, role, and identifiers needed to keep your account secure.
- Quiz and learning activity such as module attempts, answers, scores, timing, completion status, analytics, and saved progress.
- Subscription and purchase records such as plan type, access status, module purchase IDs, Razorpay order/payment IDs, amount, currency, and timestamps.
- Device and usage information such as browser, approximate region, referral source, pages visited, and error/performance signals.
We collect this information directly from you, automatically as you use ExamShala, and from trusted service providers when needed to verify payments, authenticate sessions, deliver support, or measure reliability.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our website and its contents to you;
- To provide you with information, products, or services that you request from us;
- To fulfill any other purpose for which you provide it;
- To personalize your learning experience and provide tailored content;
- To analyze and improve our educational assessment systems;
- To verify payments, maintain subscription status, unlock one-time module purchases, and provide related customer support;
- To notify you about changes to our website or any products or services we offer;
- To allow you to participate in interactive features on our website;
- To conduct research and analytics to improve our services;
- In any other way we may describe when you provide the information;
- For any other purpose with your consent.
When We Share Information
We share limited information with service providers that help us run ExamShala, such as authentication, hosting, analytics, payment processing, email delivery, and customer support providers.
We may disclose information if required by law, to protect users, to prevent fraud or abuse, to enforce our terms, or during a business transfer such as a merger or acquisition.
We do not sell student profile data or quiz performance data to advertisers.
Your Choices and Rights
You can update account information from your profile where the product allows it, and you can contact us to request access, correction, export, or deletion of personal information.
Some information may be retained when required for security, payment verification, accounting, dispute handling, legal compliance, or fraud prevention.
You can unsubscribe from non-essential communications, but we may still send transactional messages about account security, payments, or service changes.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers.
The safety and security of your information also depends on you. We urge you to be careful about keeping your password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@examshala.in or by phone at (+91) 70610 24318 or by mail at Virat Nagar, Bommanahalli, Bengaluru, Karnataka - 560068, India.